| For all other Charges, such as those made through mail order, telephone and through the Internet you must:
- Complete a Record of Charge as described in your agreement with American Express, and include the words "Mail Order," "Telephone Order" or "Signature on File" or “ Internet Order” on the Cardmember signature line
- If you submit electronically, the electronic Record of Charge should also designate "Mail Order," "Telephone Order" or "Signature on File" or “Internet Order”
Charges will not be charged back for non-receipt when you obtain an Authorisation Approval Code for the transaction and can show a signed proof of delivery by the Cardmember or his designated agent at the address American Express verified as the Cardmember's billing address. A Cardmember's billing address may be verified by calling the American Express Authorizations number on 0 2273 5522.
American Express requires that Merchants provide "signed proof of delivery to the Cardmember's billing address." Providing us only a copy of the invoice generated is NOT sufficient and will result in a Chargeback if disputed or if the Charge otherwise proves uncollectable.