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	For large accounts American Express assigns a designated representative to serve as a single point of contact for account management. The representative coordinates American Express resources to facilitate implementation, identify savings opportunities and helps leverage technology-based solutions. In addition, the representative analyses your travel management programme and develops an action plan for your business that includes: •  benchmarking practices •  simplifying processes •  supporting vendor negotiations •  developing cost-savings strategies •  analysing reporting data •  coordinating support from other American Express resources
	A designated Service Delivery Manager oversees the travel service & operations teams. Responsibilities include: •  hiring, training and monitoring travel consultants and dedicated support staff •  configuring optimum service delivery platforms and projecting staffing levels which meet customers’ requirements •  ensuring customer satisfaction and efficient travel office operations •  leading a dedicated team of customer service executives focused on building and maintaining a service relationship with travel arrangers and key travellers