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For large accounts, American Express assigns a designated representative to serve as a single point of contact for account management. The representative coordinates American Express resources to facilitate implementation, identify savings opportunities and helps leverage technology-based solutions. In addition, the representative analyzes your travel management program and develops an action plan for your business that includes:
- benchmarking practices
- simplifying processes
- supporting vendor negotiations
- developing cost-savings strategies
- analyzing reporting data
- coordinating support from other American Express resources
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A designated Service Delivery Manager oversees the travel service & operations teams. Responsibilities include:
- hiring, training and monitoring travel consultants and dedicated support staff
- configuring optimum service delivery platforms and projecting staffing levels which meet customers requirements
- ensuring customer satisfaction and efficient travel office operations
- leading a dedicated team of customer service executives focused on building and maintaining a service relationship with travel arrangers and key travelers
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American Express Consulting provides a variety of T&E consulting services to help identify and take advantage of cost-savings opportunities. Our experienced consultants provide personalized service and custom solutions to assist you with all phases of T&E management, including policy development, travel purchasing management and process re-engineering. |
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