Ensure that the person presenting the Card is the Cardmember. The American Express® Card is not transferable, even amongst members of the same family. Simple checks include matching the full name and Member Since date on the Card with the Card presenter. You should be suspicious of any customer who is:

• Nervous or attempting to hurry things up
• Purchasing large or expensive items without regard to detail
• Looking at the Card before signing the Record of Charge

Check the overall appearance of the Card. Does it look tampered with? Is the signature panel taped or painted over with correction fluid or erased? Are there valid dates shown on the front of the Card? Ensure that the account number on the front of the Card matches the one on the back of the Card, and that they both match the account number printed on the receipt.

If you are in any way suspicious, call your Agent Banks or Authorisations and say "Code 10".

• The American Express Card must be presented for all in-person Charge requests.
• If you have electronic Authorisation capabilities, always swipe the Card through the Electronic Data Capture terminal.
• Validate that your business and processor are submitting all the magnetic strip information required by American Express.
• Always compare the account number on the front and back of the presented Card with the account number on the printed receipt dispensed from your terminal or cash register.
• Cardmember signature is required on the printed receipt for all face-to-face transactions. The signature on the receipt must match the name on the front of the Card and the signature on the back of the Card.
• Expiry date is required for all methods of Authorisation request (electronic or manual).
• American Express Cards are non-transferable. Only the Cardmember may use the Card.
• If you process Charge requests manually, or the magnetic strip on the back of the Card is unreadable and you must process the request manually, call Authorisations for an Approval Code, obtain an imprint of the Card on a Record of Charge that meets American Express requirements, ask the Cardmember to sign the Record of Charge and compare the signatures.

1. Always get an Authorisation Approval Code
   Without this, it is very difficult to support your position if a Cardmember claims a transaction is fraudulent.
2. Respond to enquiry letters on time
   If you wish to contest a Cardmember claim, material to resolve the dispute should be sent to us by the date displayed on the enquiry letter.
3. Follow Card acceptance procedures accurately
   Always get the Cardmember's name as it appears on the Card, the account number, expiry date and Batch Code.